TrustRadius Insights
Dixa has been praised by users for its ability to automate tasks, allowing them to spend more time providing quality service rather than …
Starting at $39 per month per user
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What is Dixa?
Dixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer…
Recent Reviews
Pricing
Essential
$39
Cloud
per month per user
Growth
$89
Cloud
per month per user
Ultimate
$139
Cloud
per month per user
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.dixa.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $39 per month per user
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Dixa?
Dixa is customer service software that aims to enable brands to improve the experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in a single platform to enable brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have context they can use to provide more effective customer service.
With customer recognition features, Dixa makes it possible to know customers the second they reach out. It displays each customer's conversation history with a business in a timeline as well as their order history. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support.
According to Dixa, users pay for what they need and scale up or down without additional costs or effort.
All conversation types (phone, email, chat, Facebook Messenger, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing.
Dixa boasts a simplified interface and setup to help enhance the agent experience and allow teams to focus on the customer and not the software. Built for inbound call centers, multichannel contact centers, and small businesses across the world, Dixa provides agents with tools to deliver better customer service, to drive a stronger bonds between brands and customers.
With customer recognition features, Dixa makes it possible to know customers the second they reach out. It displays each customer's conversation history with a business in a timeline as well as their order history. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support.
According to Dixa, users pay for what they need and scale up or down without additional costs or effort.
All conversation types (phone, email, chat, Facebook Messenger, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing.
Dixa boasts a simplified interface and setup to help enhance the agent experience and allow teams to focus on the customer and not the software. Built for inbound call centers, multichannel contact centers, and small businesses across the world, Dixa provides agents with tools to deliver better customer service, to drive a stronger bonds between brands and customers.
Dixa Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Q and A
- Supported: Surveys/polls
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Live help chat
- Supported: Phone support
- Supported: IVR
- Supported: Social integration
- Supported: Email support
- Supported: Help Desk CRM integration
Dixa Screenshots
Dixa Videos
Dixa: Product Demo
The all-in-one, relationship-driven customer service platform purpose-built to put agents and customers at the heart of CX.
Messaging for The Modern Customer | Dixa Messenger
Dixa Integrations
- Ada
- boost.ai
- Certainly
- Podio
- DigitalGenius
- Elevio by Dixa
- Emarsys
- Geckoboard
- HubSpot CRM
- HubSpot Lead Generation Software
- HubSpot Marketing Hub
- HubSpot Sales Hub
- injixo
- Klaus
- Looker
- Adobe Commerce (Magento Commerce)
- Adobe Marketo Engage
- Microsoft Dynamics 365
- Nicereply
- Pipedrive
- Playvox
- Plecto
- Microsoft Power BI
- Salesforce Marketing Cloud Data Studio, on marketing cloud
- Shopify
- Medallia Agent Connect
- Stitch from Talend
- Thankful
- Unbabel
- WooCommerce
- Zapier
- zenloop
- Agillic
- Capturi
- Chattermill
- CX Moments by Scorebuddy
- DeepL
- Fullview
- Ebbot
- Lang.ai
- Lumoa
- SentiSum
- Miuros
- The Okta Identity Cloud
- Salesforce Sales Cloud
- Tableau Desktop
- Solvemate
- SuperOffice CRM
- Surfboard
- Ultimate.ai
- FactBranch
- Zowie
- Custom Integrations
- Median
Dixa Competitors
Dixa Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | All countries |
| Supported Languages | Arabic, Chinese (Simplified), Danish, Dutch, English, Estonian, Finnish, French, German, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish |
Frequently Asked Questions
Dixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses.
Dixa starts at $39.
The most common users of Dixa are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(5)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Dixa has been praised by users for its ability to automate tasks, allowing them to spend more time providing quality service rather than manually filtering through their queue. The conversational messenger-style of the system is well-suited for maintaining a friendly tone with customers. Users appreciate Dixa's integrations, which make it easy to handle all customer issues and streamline communication channels into one platform.
The email distribution feature in Dixa is highly effective for team communication and note-taking. Customers have found value in using Dixa as their main contact portal, hosting FAQs, and utilizing chatbots. The chat function allows for attachments to be added, enhancing the support experience. Through integrations, Dixa provides a comprehensive view of all customers' actions, enabling quick and efficient replies to customer inquiries and identification of areas for improvement.
Dixa has proven beneficial for consolidating telephone, email, and chat systems into one platform, resulting in better response times and improved communication with customers. Users have reported that Dixa has improved workflow and provided tools for easy call and email management. With its ability to ensure that nothing slips through the cracks in customer interactions, Dixa simplifies problem-solving by providing all necessary information in one interface.
Users have also appreciated Dixa's personalized experience for consumers, allowing them to choose how they want to be assisted. However, some users have experienced issues with pricing and customer support after upgrading to Dixa. Despite this, Dixa's reporting capabilities provide valuable insights into agent performance and time management.
Dixa's ability to eliminate language barriers has been commended as it allows for effective communication with non-English speaking customers. By combining all channels into one platform, Dixa improves efficiency and speed in handling customer inquiries. Its analytics feature helps identify and prioritize issues that need attention while saving time by having all relevant customer information in one place.
Dixa facilitates distributed customer support across markets, supporting international growth. The ticketing system saves time by automatically assigning tickets, and the platform enables efficient customer support through features like canned responses and improved internal communication. Although some users have expressed a desire for enhanced mail assignment functionality, Dixa eliminates the need to switch between different systems by providing all relevant customer information in one interface.
Overall, Dixa has received positive feedback for its quick response in setting up new landline numbers and facilitating efficient helpdesk management without relying on the tech team for improvements. Its ability to gather all customer interactions in one place makes employee tracking easier and improves the quality of customer service. With its user
Intuitive User Interface: Users have consistently praised Dixa's intuitive user interface, with many stating that it is easy to navigate and figure out how to use the platform. This sentiment was expressed by a significant number of reviewers.
Consolidation of Communication Channels: Dixa's omni-channel approach, which consolidates all communication channels into one system, has been highly appreciated by users. This feature prevents the loss of emails and improves customer satisfaction. Many reviewers have mentioned this as a key advantage of using Dixa.
No Loss of Calls or Emails: Users value Dixa's ability to ensure that no calls or emails get lost. This capability not only leads to improved conversion rates with candidates but also helps in providing better customer service overall. Several reviewers have specifically highlighted this aspect as one of the strengths of Dixa.
Difficulties with Contact Data Merging: Some users have expressed difficulties when merging contact data in Dixa. They have mentioned challenges and issues encountered during the process, leading to frustration and inefficiency.
Occasional Abandoned Calls: Users have experienced occasional abandoned calls while using the software. This can result in missed opportunities and negative customer experiences, impacting overall satisfaction with the system.
Lack of Transparency in Bug Handling: Users have mentioned a lack of transparency in how reported bugs are handled by Dixa. They feel that there is a need for clearer communication and visibility into the progress of bug resolutions, which would help build trust and confidence among users.
Users have made several recommendations based on their experiences with Dixa:
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Take the time to ensure that Dixa fits your needs. Users advise thoroughly evaluating whether Dixa meets specific requirements before committing.
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Try out Dixa on a trial run for small businesses. By doing so, businesses can assess how well the platform works before committing to a full implementation.
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Reach out to Dixa support team for any issues or advice. Users recommend engaging with Dixa's support team whenever challenges arise or guidance is needed.
By considering these recommendations, businesses can make informed decisions about whether Dixa is suitable for their customer service requirements, implement it effectively, and seek necessary support when needed.
Reviews
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March 27, 2022
Dixa is the best in customer service
This tool is allowing us to conveniently and efficiently serve all our customers through different channels, email, chat, and telephone. What I like is that it does not require any installation because it is cloud-based, so we can access the platform at any time and place with an internet connection.
- It has the advantage of automatically creating new contacts, so we do not waste time creating them.
- It has a very simple interface where you can easily locate customers and no communication is lost through any of the channels.
- Its 14-day free trial has been great, as it had absolutely all the features, which convinced us to purchase the software.
- I wish it had the option of call transcription so that you don't just have access to the recording.
- We have had some problems when receiving calls, as they are forwarded instantly without allowing us to answer them.
- We have also had problems integrating with social networks, we have not yet been able to integrate them.
- It has call recording so as not to lose details of customer demands.
- Its intelligent routing allows us to redirect calls to other agents and attend to more urgent calls.
- It has ticket management to expedite customer requests and pass them quickly to the technical department.
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- Thanks to this tool we have been able to efficiently serve many more customers through different channels, making them much more satisfied with our services.
- Customer service agents work in a much easier way, we serve the customer better and the calls and demands are resolved quickly.
July 14, 2021
Dixa Omnichannel Contact Center CRM software easy to implement and improves customer experience
Dixa is our omnichannel contact center software and CRM system. We use it to support our channel partners and consumers. We use telephony, chat, and email channels. We utilize Elivio knowledge base to enable consumers to self serve 24/7. Our consumer and channel partner experience has improved due to Dixa abilities. The inside sales team gets the channel partners they support 85% of the time due to the way we can identify and route the inquiries to the ISR who primarily supports that channel partner. The consumer experience improved by implementing callback that has reduced the abandonment rate by 10%. Routing of email by keyword search and queue and agent priority gets the inquiry to the best resource. First reply time has improved 25%.
- Programming the system is like doing a visio flow chart
- Everything we want to implement is supported by the system
- Only 2 short outages in the last year.
- Analytics leaves a bit to be desired but you can export metrics and manipulate in [Microsoft] Excel
- Everything else is working great
- Ease of programming. Special project can be programmed, tested, and implemented in under an hour.
- Put your consumers and channel partners in control with the flexibility you have with the tools in Dixa
- The support staff is tremendous. You can give feedback and it is acted upon quickly.
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- Improved consumer experience
- Improved channel partner experience
- Agent productivity and lower stress
- Zendesk Chat (formerly Zopim), Zendesk Explore, Zendesk Guide, Zendesk Talk, Freshdesk, Salesforce.com, NICE CXone (formerly NICE inContact) and Aspect CXP Pro
Value proposition was by far and away the best. Any other system that had the features was much more expensive. The ease of programming made start up cost almost non existent. You have the ability to modify programming easily and do any special projects that invariable need to be accomplished by customer care.